RoadHouse Cinemas
Mystery Shopper

RoadHouse Cinemas welcomes your feedback!

Please fill out the enclosed mystery shopper form and we will draw from the completed forms weekly. Lucky winners will receive two movie passes and a $40 gift card!

Thank you for participating! Your opinion means a lot to us! It should take less than 5 minutes to complete.

Contact Information

RoadHouse Website

Was the website easy to navigate and did it answer your questions?

Did you purchase tickets online?

If so, was it an easy experience?

Phone

Did you contact RoadHouse Cinemas by phone?

If so, did someone answer within 3-4 rings?

Were they friendly?

Building Exterior

Was the parking lot clean?

Did the outside appear clean?

Were the poster cases lit?

Was the patio clean?

Building Interior

General

Were the restrooms clean?

Did a RoadHouse team member thank you on your way out of the building?

Did you ever see a manager?

Lobby

Was the lobby clean?

Were the TVs on?

Was the music playing?

Was the bartender in sight?

Was someone in the box office or conession stand?

Concession

Did you go to the concession stand?

If you did, were you greeted and asked if you needed assistance?

Were you offered a sample of popcorn or gelato?

Bar

Did you go to the bar?

If you did, were you greeted?

10 is the highest grade

Auditoriums

Once you were seated, did a server come to greet you?

Did your server tell you about the weekly food special?

Did your server tell you about desserts?

10 is the highest grade

Food and Drink

Did you order food or drinks?

10 is the highest grade

If you pressed your call button, was your server there within 5 minutes?

Was your check delivered to you about 30 minutes before the end of your movie?

Overall Experience

10 is the highest grade