RoadHouse Cinemas
Mystery Shopper

RoadHouse Cinemas welcomes your feedback!

Please fill out the enclosed mystery shopper form and we will draw from the completed forms weekly. Lucky winners will receive two movie passes and a $40 gift card!

Thank you for participating! Your opinion means a lot to us! It should take less than 5 minutes to complete.

Were you greeted by a team member when you walked in?

How was your service at the Bar on the scale of (1-10), 10 being the best.

Worst
Best

How was your service at Concession Stand on the scale of (1-10)?

Worst
Best

How clean was the theater and your seats on a scale of (1-10)?

Worst
Best

Did the server ask to see your movie ticket?

Did your server tell you their name and ask if you've been to RoadHouse before?

Was your Server Friendly (Scale 1-10), 10 Being the most friendly.

Least Friendly
Most Friendly

Did the server provide any recommendations on items to try?

Did the server repeat your order back to you?

Did your server deliver any of the food, beverage or concession items to your seat?

Did it arrive hot?

How was your drink?

Worst
Best

How was your food?

Worst
Best

How was your popcorn?

Worst
Best

Did you receive everything you ordered?

Did your server communicate any potential delays to you?

Did your server check back on you to make sure you had everything and you were happy?

Did your server use the "Thumbs Up" hand signal when they checked on you?

Did your server clear your dirty plates before the end of the movie?

How was the Audio / Video for the Movie?

Worst
Best

Did the server drop your check 30 minutes before the end of the movie?

How Clean was the bathroom (Scale 1-10)?

Worst
Best

How was your overall experience (Scale 1-10)?

Worst
Best